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Tips on reducing customer dissatisfaction

Unmet expectations always lead to dissatisfaction. The reality is that some customers will always be unhappy with various aspects of your product or service. For example, there is little that a company can do to eliminate buyer's remorse after a large item is purchased. In spite of this, most customers can be left satisfied when the business transaction is over. With this in mind, several ingredients go into the mix to reduce customer dissatisfaction.

Be careful that your advertising does not raise customer expectations too high.

While it is important that your advertising be eye-catching and sell your product or service, it should never promise more than can be reasonably delivered. A pizza restaurant that advertises delivery in less than 30 minutes will frequently have customers that are not satisfied. It is not realistic to expect a pizza to be made, cooked, packaged, and delivered in this amount of time unless the delivery is to a house within 100 feet of the restaurant. It can be a tightrope walk to make an ad that sounds far better than the competition without crossing into false or misleading advertising.

 

Avoid doing bait and switch.

Almost all retail businesses use loss leaders to draw business into their stores. This is a legitimate business practice. Customers may be required to make additional purchases to qualify for the reduced price. Usually this is disclosed in the advertising. Bait and switch happens when a business promotes a product that they either do not have or is clearly inferior.

When a customer comes into the store, the clerk or owner quickly points out the defects or announces that the advertised product is unavailable. A higher priced alternative is offered in its place with no appreciable discount. Besides being illegal in many places, it can leave the customer frustrated and unhappy more often than not. Sell what is advertised.

 

Offer a good product with quick service.

Customers are always looking for the best value for their dollars. Offering a quality product that offers choices of styles and options will impress customers and make them feel like they were not forced into the purchase. If the customer has not had to dispute with the clerk and was waited on promptly and courteously, he or she will exit the store happy with product in hand.

 

Make customer service after the sale a priority.

This part can be a little tricky because many times the customer is already dissatisfied and has to be converted to being happy. If the return or repair policy is reasonable, this should normally not be too difficult to accomplish. Doing what it takes to make a customer satisfied with the complete transaction will help assure better word-of-mouth advertising and might bring the customer back for future purchases.

 

Keep your business attractive and pleasant.

Customers tend to be more satisfied if they can shop in a place that looks like it expected someone to come there. Neat products on shelves that are kept clean and orderly attract buyers to them. Even if no purchase is made, you do not want customers leaving your store feeling like they need to go and find a shower. Just being in your store should be a pleasant experience.

 

Commercial Cleaning London

We specialise in the cleaning of pubs, hotels, restaurants, offices, schools, clubs and shops.We also offer a wide range of services on the commercial sector.

We clean any type of carpet and upholstery and always strive to meet the customer's requirements.

We employ up-to-date soil extractor steam cleaning machines and top brand detergents to give you the best results possible. We also offer evening and weekend services.We provide the right service and attitude for each client and have enough experience in the industry to meet your needs. Our reliability and success story reflects our expertise in customer care and services.

some of our existing contracts include:

  • Banks Cleaning in London
  • Offices Cleaning in London
  • Retail Stores Cleaning in London
  • Public Events Cleaning in London
  • Schools & Warehouses Cleaning in London
  • Showrooms & Dealerships Cleaning in London


Hospital, Clinics & Animal Shelters Cleaning in London

Whatever your business requires, we are confident we can provide a service tailored to suit your individual needs. We can provide fully trained experienced staffs that only use high quality cleaning materials and equipment.

All staffs are uniformed and fully insured. One of out policies is to work with our clients and communicate on a regular basis to maintain high standards at all times.

We can offer our services at whatever frequency you require at very competitive prices. Clean carpets, drapes, and upholstery affect your company's public image.Our commercial carpet cleaning and other professional services ensure your company has it's best foot forward.Your image nurtures a positive perception and affects your business.

CleanStation London Carpet Cleaners and Services Commercial Services understands this connection and provides quality, reliable commercial carpet cleaning, drapery, and upholstery cleaning services to businesses throughout London area.

Helping you create a positive company image is what CleanStation Commercial Carpet Cleaning Services in London does best.

Recent Projects:

CleanStation Carpet works not only on many large scales, high end residential jobs but also on many large commercial jobs, such as ;

  • Cinemas Cleaning in London
  • Restaurants Cleaning in London
  • Museums Cleaning in London
  • Universities and many other projects Cleaning in London

We are so confident that our customers will be happy with the quality of our workmanship we offer a satisfaction guarantee on all our services. For more information about cleaning services, please feel free to call us or submit a free estimate form.

We offer free estimates for your convenience.

New accounts are welcome with a 10% off. We are fully Licensed & Insured

Our London Carpet Cleaners and Services , House Cleaning and Office Cleaning London services are offered in the following London areas:

Carpet Cleaning Central London | Upholstery cleaners Central London | House cleaners Central London

Postcodes covered: EC1, EC2, EC3, EC4, WC1, WC2.
BarbicanBelgraviaBloomsburyCentral LondonClerkenwellCovent GardenGrays InnHolbornMonumentMoorgateShoreditchSohoSt Marys CraySt Pauls CraySt. PaulsTower HillWest End

Carpet Cleaning East London | House cleaners East London | Office cleaning East London

Postcodes covered: E2, E3, E4, E8, E5, E6, E7, E9, E14, E10, E11, E15, E12, E16, E13, E18, E17, E1
AldgateBarkingBecontreeBethnal GreenBexleyBowBromleyBromley-by-BowBuckhurst HillCanning TownChigwellChingfordClaptonDagenhamDalstonEast EndEast HamEast LondonForest GateGrange HillHackneyHainaultHighams ParkHomertonIsle of DogsLeytonLeytonstoneManor ParkMillwallNorth WoolwichPlaistowPoplarRedbridgeRomfordSouth WoodfordStamford HillStepneyStratfordUpper WandsworthUpton ParkWalthamstowWest HamWhitechapelWoodfordWoodford Green

Carpet Cleaning Near London | House cleaners Near London | Office Cleaning Near London

Postcodes covered:
AmershamBarnetCheshamColnbrookCroydonEnfieldGerrards CrossHarpenden • Hemel Hampstead • HillingtonLutonMaidenheadMilton KeynesNear LondonPotters BarSloughSouthallSt. AlbansStaines

Carpet Cleaning North London | House cleaners North London | Office Cleaning North London

Postcodes covered: N8, N2, N3, N4, N11, N5, N6, N1, N9, N7, N10, N12, N13, N15, N14, N16, N17, N20, N18, N19, N21, N22,
Alexandra Palace • Archway • BarnetBarnsburyCanonburyCockfostersCrouch EndEast BarnetEast FinchleyEnfieldEnfield ParkEpping Forest Finchley CentralFinsburyFinsbury ParkFortis GreenFriern BarnetHampstead Garden SuburbHendonHighburyHighgateHollowayHornseyIslingtonKentish Town Lower EdmontonManor HouseMuswell HillNew BarnetNew SouthgateNorth FinchleyNorth LondonPalmers GreenPinnerPinner GreenPonders End Potters BarSeven SistersSouthgateStoke NewingtonTottenham • Totteridge • Tufnell Park • Upper Edmonton • Whetstone • Winchmore Hill • Woodford GreenWoodside Park

Carpet Cleaning Northwest London | Upholstery cleaners Northwest London | House cleaners Northwest London

Postcodes covered: NW1, NW9, NW2, NW11, NW3, NW4, NW5, NW7, NW12, NW8, NW6, NW10,
Brent CrossCamden TownColindaleCricklewoodGolders GreenGreenhillHampsteadHampstead HeathHarlesdenHarrowHarrow on the hillHaveringKilburnKingsburyMaida ValeMill HillNeasdenNortholt Northwest LondonRegents ParkSt Johns WoodSudburySwiss CottageTemple FortuneWembleyWest HampsteadWillesden

Carpet Cleaning Southeast London | Upholstery cleaners Southeast London | House cleaners Southeast London

Postcodes covered: SE20, SE3, SE4, SE5, SE6, SE7, SE19, SE8, SE21, SE22, SE9, SE23, SE10, SE24, SE11, SE12, SE13, SE14, SE15, SE16, SE25, SE26, SE2, SE28, SE17, SE1, SE27, SE18,
Abbey WoodAddingtonAnerleyBeckenhamBellinghamBlackheathBoroughBrockleyCamberwellCatfordCharltonChislehurstCrofton ParkCrossCroydonCrystal PalaceDeptfordDulwichEast CroydonEast DulwichElephant & CastleElthamEltham ParkFoots CrayForest HillGreenwichGrove ParkHerne HillHither GreenHonor Oak ParkLambethLeeLewishamNew CrossNew Cross GateNorth WoolwichNunheadPeckhamPengePlumsteadRotherhitheShirleySidcupSouth BermonseySouth CroydonSoutheast LondonSouthwarkSydenhamUpper NorwoodWalworthWaterlooWest NorwoodWestcombe ParkWoolwich

Carpet Cleaning Southwest London | Upholstery cleaners Southwest London | House cleaners Southwest London

Postcodes covered: SW12, SW13, SW11, SW2, SW3, SW4, SW5, SW6, SW1, SW8, SW14, SW15, SW7, SW20, SW9, SW16, SW17, SW18, SW10, SW19,
BalhamBarnesBatterseaBeddingtonBeddington CornerBrentfordBrixtonBromptonCarshaltonCastelnauChelseaChertseyChessingtonClaphamClapham JunctionClaygateEarls CourtEarlsfieldEast SheenEpsomEpsom DownsEsherEwellFulhamHookHounslowGuildfordKewKew GardensKingstonKingston-upon-ThamesMertonMitchamMordenMortlakeNine ElmsParsons GreenPimlicoPutneyRaynes ParkRichmondSouth KensingtonSouth LambethSouth WimbledonSouthfieldsSouthwest LondonStockwellStreathamStreatham HillSurreyTeddingtonTootingTulse HillTwickenhamWandsworthWest KensingtonWestminsterWeston GreenWimbledonWoodmansterneWorcester ParkWorlds End

Carpet Cleaning West London | Upholstery cleaners West London | House cleaners West London

Postcodes covered: W3, W2, W4, W5, W6, W7, W8, W10, W9, W11, W12, W13, W1, W14,
ActonAddlestoneBayswaterBrook GreenCharltonChiswickEalingEast MolesleyEastcoteElshamGreenfordHammersmithHanger LaneHanwellHolland ParkIsleworthKensal GreenKensingtonLadbroke GroveMaryleboneMayfairNorth KensingtonNotting HillOsterleyPaddingtonPerivaleQueens ParkShepherds BushStrandUxbridgeWarwick AvenueWest BromptonWest EalingWest London.

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